Terms and Conditions

These terms and conditions govern the use of the NorseMania website and all services offered through it, including account registration, deposits, withdrawals, bonuses and gameplay. By creating an account, a player agrees to be bound by these terms in full. Anyone who does not agree with any part of these terms should not register an account or use the site.

1. Eligibility

Use of NorseMania is restricted to individuals who are at least 18 years old, or the legal gambling age in their jurisdiction if higher. Account registration requires accurate, complete and truthful personal information, including full legal name, date of birth, address and a valid payment method in the player’s own name. NorseMania reserves the right to request identity verification documents at any time and to suspend an account pending satisfactory completion of these checks. Players residing in jurisdictions where online gambling is prohibited by local law are not permitted to register or play.

2. Account Registration and Security

Each player may hold only one account. Duplicate accounts, whether created under the same or different personal details, may be closed without notice, with any associated bonus funds and related winnings forfeited. Players are responsible for keeping login credentials confidential and for all activity that occurs under their account. Any suspected unauthorised access should be reported to customer support immediately so the account can be secured.

3. Deposits and Withdrawals

Deposits must be made using a payment method registered in the player’s own name. Accepted methods include Interac, Visa, Mastercard, PayPal, Skrill, Neteller and bank transfer, each subject to the minimum and maximum limits published on the relevant payment pages. Withdrawal requests are subject to identity verification and, where applicable, confirmation that any active bonus wagering requirement has been met. NorseMania reserves the right to return a withdrawal to the original deposit method where required for anti-fraud purposes.

4. Bonuses and Promotions

All bonuses, including the welcome offer of 200% up to 3,000 GBP, are subject to the specific terms published on the bonuses page at the time of claim. General conditions applicable to all bonuses include:

• A wagering requirement must be met before any bonus-related winnings become withdrawable.
• Bonuses must be wagered within the stated time limit, typically 30 days, or the remaining balance expires.
• Maximum bet limits apply while a bonus is active; exceeding them may void remaining bonus funds.
• Game contribution rates vary, with slots typically contributing 100% and live or table games contributing less.
• One welcome bonus is permitted per player, household, IP address and payment method.
• NorseMania reserves the right to withdraw or amend any promotion at its discretion, with reasonable notice where practical.

5. Fair Play and Game Rules

All games on NorseMania use certified random number generators, independently tested to confirm fairness and accuracy of advertised return to player percentages. Any attempt to exploit a software error, use automated play tools, collude with other players, or otherwise manipulate game outcomes is strictly prohibited and will result in account suspension and forfeiture of any related winnings. In the event of a verified software malfunction, affected bets will be voided and any resulting balance adjusted accordingly.

6. Responsible Gambling

NorseMania provides tools to support responsible play, including deposit limits, loss limits, session reminders, time-outs and self-exclusion. Players who believe their gambling has become a problem are encouraged to use these tools and to contact national support organisations, including the national gambling helpline and Gamblers Anonymous, both listed in the site footer. Self-excluded accounts will not be permitted to register a new account during the exclusion period, and any attempt to circumvent self-exclusion will be treated as a serious breach of these terms.

7. Account Suspension and Closure

NorseMania reserves the right to suspend or close an account where there is reasonable suspicion of fraud, money laundering, bonus abuse, underage gambling or any other breach of these terms. Where an account is closed for a confirmed breach, any remaining balance derived from the breach may be forfeited. Players may close their own account at any time by contacting customer support, subject to completion of any pending withdrawal requests and verification checks.

8. Limitation of Liability

NorseMania is not liable for losses arising from circumstances outside its reasonable control, including internet connectivity issues, third-party payment provider delays, or events affecting a player’s own device or banking service. Games are provided for entertainment purposes, and participation involves financial risk; players should never wager more than they can comfortably afford to lose.

9. Changes to These Terms

These terms may be updated from time to time to reflect changes in regulation, payment provider requirements or site functionality. Material changes will be communicated through the site or by email where appropriate, and continued use of the account after such changes constitutes acceptance of the updated terms.

10. Governing Law and Disputes

These terms are governed by the laws applicable to the licence under which NorseMania operates. Any dispute that cannot be resolved directly with customer support may be referred to an independent dispute resolution service as identified under the operating licence, in line with standard industry practice for regulated online gambling operators.

10.1 Complaints Procedure

Any complaint about gameplay, a transaction or account handling should first be raised with customer support through live chat, where most issues are resolved directly. If a complaint cannot be resolved to the player’s satisfaction within a reasonable period, it may be escalated in writing to the dedicated complaints team, who will provide a formal response within the timeframe required under the operating licence. Details of the independent dispute resolution service are available on request and will be provided automatically if a complaint remains unresolved after the internal process concludes.

11. Contact

Questions about these terms, account status or any aspect of the service can be directed to the customer support team through live chat or by email, with full contact details available in the site footer. NorseMania aims to resolve all account and terms-related queries promptly and transparently, in keeping with the standards expected of a licensed gambling operator.